体验Godaddy优质的客户服务

2010年3月31日 由 袁勇 留言 »

昨天在Godaddy一次性买了一个主机和一个域名,原价78美元左右,使用优惠券代码后只需要65刀(445元)就买下来了,Godaddy对于国内的使用者来说最大的便利就在于能够使用支付宝付款(刚刚宣布进入中国的目前都不支持支付宝),袁勇在付款完毕后却发现迟迟未提示购买成功,而且发现刚刚注册成功的域名也还处于可注册状态,心里未免着急,于是给Godaddy发了个Email。

没想到,很快就收到了Godaddy回过来的邮件:


Your question has been received. You should expect a response within 24 hours.

This is your Incident ID: 8696111

Thanks,
GoDaddy.com, Inc.

——————————————————————————————————————

三个小时候之后,我又收到了Godaddy发来的另一封邮件:

Discussion Notes
Support Staff Response
Dear Cherry,Thank you for contacting Online Support. Products purchased with Alipay may not be available for up to 13 hours while Alipay confirms that the funds have been received. A receipt does not display until the products are available in the account.

Please let us know if we can assist you in any other way.

Sincerely,
Ben P.
Online Support Team

Customer Inquiry
Name : Cherry Yuan
Phone : 86075******
Domain Name : ****.com
ShopperID : 33420548
Shopper Validated : Yes
Browser : IE Version : 7.0
Issue : i have bought a domain and a webhost,and paid it with alipay.com,but it seems not success,why?
please help me!
my username of Godaddy is wolfongothers:
GODADDY.COM 480-505-8855 Customer#: 33420548 Order#: 231543108 – GODADDY.COM 480-505-8855 Customer#: 33420548 Order#: 231543108
??? 2010032953178536Cherry
086-1840300****
Mail:183******@qq.com

If you need further assistance with this matter, please reply to this email or contact customer service at (480) 505-8877 and reference [Incident ID: 8696111].

Thanks,
GoDaddy.com, Inc.

邮件的意思大概是通过支付宝付款会有13个小时的缓冲期,在这个时间内账户内不会显示已购买的服务。今天中午我再去账户看时,发现我购买的主机和域名都到账了,尽管不能像国内购买空间和域名一样及时就能使用,但这次Godaddy购物经历还是感觉不错的,毕竟他们的客服水平确实一流。

原创文章转载请说明来自:袁勇博客http://www.yuanyong.info/ )
标签:godaddy, 主机, 域名, 用户体验

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2 条评论

  1. 郑义文 说:

    我购买有近20次,最慢的一次不超过半个小时~

    博主碰到这种情况算是很黑了。。。

  2. R.yong 说:

    确实~~
    但也是一种幸运啊,可以体验下Godaddy的客服服务水平

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